AI and automation have the power to transform businesses, but getting started can feel overwhelming. Should you automate customer service? S

Automation and AI have made headlines for years, with some people fearing they’ll lead to widespread job loss. But is this fear...

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Santa Claus, the man, the myth, the legend. Every year, he faces an impossible task: delivering billions of gifts in one night, managing...

A Day in the Life of a Customer Support Rep: How Automation and AI Elevate Customer Service

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